Sending settings for troubleshooting

When you have any issues with the setup of Mattercontrol and your prints are not coming out as planned you need to export the settings configuration file to us for analysis.

  1. Under SETTINGS , select "Options..." and "Export".
  2. Save the configuration file that contains all the parameters you use for slicing your model.
  3. Email this file to so we can analyze the settings you are using this also allows for a much smaller file than an actual slice of a part.

If you are exporting this from the Touch Interface you may add it to the Cloud library for retrieval from your desktop computer. 

Have more questions? Submit a request


Please sign in to leave a comment.
Powered by Zendesk